Interim Hotel Manager

You are our leader

As the Interim Hotel Manager you are responsible for the ins and outs of the hotel and you oversee all operational matters. Together with the Assistant Hotel Manager, you are responsible for day-to-day management and you are the main point of contact for all CityHosts and handymans. They are your team: you hire them, train them and support them. You report to the Head of Operations.

Your job is also to coordinate all external partners such as suppliers and housekeeping. You are involved in welcoming and helping guests, both at the hotel and online. You are our man/woman on the ground, promoting CityHub’s values by example. The hotel is always evolving, and you never sit still, no two days are the same.

You are the person we are looking for if you are good with people, will patiently listen to their frustrations and enthusiastically celebrate their victories. Along with great interpersonal skills,  you have an eye for detail and don't shy away from administrative tasks. You are highly structured and organized but don’t panic if things don’t go according to plan (because they won’t), you have a zen personality and a problem-solving attitude.

This is what you’ll do:

• Be responsible for the overall performance of CityHub Copenhagen.

• Manage and train the CityHosts and housekeeping team.

• Monitor the quality of the concept and maintain the level of service throughout the customer journey.

• Maximize revenue and profitability by implementing upselling initiatives and commercial opportunities.

• Efficient coordination and streamlining of all operational matters at the hotel.

• Be the first point of contact for suppliers and facility services.

• Guarding the vibrant atmosphere in The Hangout including breakfast service and the self-service bar.

• Take ownership of the hotel's performance, including P&L management, budget control, and staff scheduling

• Purchase supplies and manage inventory.

• Oversee and coordinate maintenance.

• Champion our tech-driven guest journey, ensuring our hardware (hubs/wristbands) and software work seamlessly for both guests and CityHosts

• Responsible for (fire) safety and complying with local Danish regulations. 

Next to all the things stated above, there are some basic requirements:

• You are available as soon as possible for a term of 6 months.

• You are based in Copenhagen and you know the city very well.

• You are fluent in English, written and spoken. Danish is a plus.

• Bachelor’s or Master’s degree in Hospitality, Business Administration, or a related field.

• You have at least 2 years of management experience in the hotel industry or in operations. For example a front office/RD/operations manager ready for the next step.

Gross salary indication: 42/46.000 DKK based on full time employment.